Privacy Policy

Effective Date: April 20, 2026

At Lux Catering, we understand that in a corporate environment, discretion and data security are as critical as culinary quality. This policy outlines how we protect the information of the organizations and individuals we serve across Kuala Lumpur and the Klang Valley.

1. Information We Collect

To ensure the operational success of your event, we collect:

  • Corporate & Personal Data: Company name, representative name, business email, and billing addresses.

  • Event Logistics: Venue locations, guest count, and specific dietary requirements (e.g., Halal, allergies).

  • Communication Data: We securely store records of your inquiries via our website and our WhatsApp Business Portal to ensure seamless service for repeat bookings.

2. How We Utilize Your Data

Your information is used strictly for:

  • Operational Precision: Managing your "Elite Gala" or boardroom orders and coordinating on-site setups.

  • Account Management: Sending formal quotations, invoices, and post-event quality assessments.

  • VIP Updates: Notifying you of exclusive seasonal menu launches or corporate loyalty programs (only if you opt-in).

3. Commitment to PDPA (Malaysia)

In accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, Lux Catering maintains strict internal controls. We do not sell, rent, or trade your corporate information to third-party marketing firms. Your data is accessed only by authorized staff directly involved in your event’s execution.

4. Third-Party Sharing

We only share data with essential service partners (e.g., secure payment gateways or specialized logistics teams) under strict confidentiality agreements. We may disclose information if required by law to protect our rights or comply with legal proceedings.

5. Data Security

We utilize industry-standard encryption and secure server protocols to protect against unauthorized access. For our high-profile clients and boardroom events, we ensure that specific event details remain confidential and are not utilized for public marketing without express written consent.

6. Cookies & Tracking

As seen in our Google Analytics protocols, we use cookies to improve your browsing experience and analyze which menus (such as our Western/Fusion tiers) are most relevant to our clients. You may disable cookies in your browser, though it may limit some functional aspects of our site.

7. Your Rights & Contact

You have the right to access, update, or request the deletion of your data at any time. For all data-related inquiries, please contact our Compliance Lead at:

Email: luxcatering2u@gmail.com

WhatsApp: +60149025870